Potloc Insights: Retailers (3)

Three innovations that will change retail forever

6 minutes read

Not a day passes by without a new innovation in retail. We have examined the major market trends and identified three innovations from the best retailers that are revolutionizing the customer experience.

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How To Deliver A Great Customer Experience On A Consistent Basis

2 minutes read

Delivering a great customer experience is not that difficult for a small shopkeeper who doesn’t have any employees. It’s all about knowing the products, understanding the customers and doing the right thing for them. When it comes to larger business with multiple employees or, worse, multiple branches or locations, things can get messy.

Doing the right the thing for the customer gets more complicated, and the challenge becomes keeping it up on a consistent basis.

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The Rise of Pay to Play Retailers

6 minutes read

Pay-to-play retailers, often referred to as “members-only” stores have come a long way. Historically the concept of purchasing membership to access specific retail environments was limited to warehouse clubs. Today, various retailers are using this concept to provide convenience, low prices as well as exclusive products and services to their customers.

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How Customer Experience Research Pays Off

9 minutes read

In the business environment, there is a huge gap between the experiences that customers want and whatever organizations are giving them.

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Why Retailers Of All Sizes Are Investing In Innovation Labs

7 minutes read

In an increasingly digital world, retailers are exploring new ways to disrupt the system and grab customers' attention. One popular choice in recent times has been retail innovation labs.

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Cannabis Retail Market Trends in Canada: What to expect?

8 minutes read

Although cannabis for recreational use has been legal for three months, dispensaries across the main provinces will have to wait until April 1, 2019, to set up shop. In the meantime, private independent cannabis companies have entered a retail arms race to secure the best locations, hire the most experienced industry professionals, and ultimately, to ensure that come April Fool’s 2019, their retail build-out will see off threats from the big names in Canada’s cannabis scene in addition to tightening regulation.

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