Potloc Insights: Retailers

Online Panels: Benefits and Limitations

4 minutes read

In the last fifteen years, web panels have been described as an efficient method in market surveys. You might have guessed that the massive adoption of the internet and computing applications among the general public is behind that trend.

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Everything You Need to Know About NPS (Net Promoter Score)

17 minutes read

Net Promoter Score, or NPS, measures customer experience and predicts business growth. This proven metric has had a profound effect in the business world and provides the core measurement for customer experience management programs around the globe.

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The advantages of a customer-centric strategy

8 minutes read

Placing the client at the centre of your company’s concerns has become a key step in putting a strong marketing strategy in place.

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5 reasons to use social media for your consumer studies

8 minutes read

Information has become our lifeblood. Every decision must be data-driven, above all else. In this respect, consumer studies have proven to be a vital element of corporate strategy.

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5 consumer profiles with opinions that matter

5 minutes read

Several different consumer profiles comprise a single store’s clientele. These groups of consumers have their own specific buying habits and expectations; efficiently attracting them into your store requires a distinct form of treatment. Here is how you can benefit from your five primary client groups.

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Do mini Shopping Carts for Kids increase sales?

5 minutes read

Customer in Training reads the little flag-shaped sign. The six-year-old girl valiantly pushes her mini shopping cart down the aisles, her candy-pink fairy costume making waves with each step. Some customers find it touching. But is this tactic a profitable one for the retailer?

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