NPS

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5 reasons why transforming consumer research into a new communication channel is a great idea.

3840 2160 POTLOC INSIGHTS

Out with the old, in with the new Traditionally, consumer research has been about asking questions to consumers to understand their behaviors. No matter what method is being used, once the survey is over, the…

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nps connaitre la satisfaction de vos clients

NPS: Know your client satisfaction

1200 800 POTLOC INSIGHTS

Utilizing Net Promoter Score (NPS) has been growing as a marketing trend over the last few years. NPS is the ultimate chief indicator of client satisfaction and loyalty.Fred Reichheld is an author and American consultant…

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