Everything you always wanted to know about Omnichannel

Many companies already have an omnichannel strategy. Is this the first time you’ve heard these words? If so, then you are part of the 55% of companies that have not…

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How To Deliver A Great Customer Experience On A Consistent Basis

Delivering a great customer experience is not that difficult for a small shopkeeper who doesn’t have any employees. It’s all about knowing the products, understanding…

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3 Approaches to Measuring Customer Satisfaction

Businesses that consistently deliver quality services or products to their respective markets usually have mastered the art of customer satisfaction. This is not a walk…

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Why Retailers Of All Sizes Are Investing In Innovation Labs

In an increasingly digital world, retailers are exploring new ways to disrupt the system and grab the attention of customers. One popular choice in recent times has been…

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The Rise of Grocerytainment

These days the grocery store has become much more than just a place to buy food and household goods.   It’s now a social gathering place – and in some cases even a place…

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How AI Can Improve Customer Experience

In the past few years, artificial intelligence (commonly referred to as “AI”) has made immense progress and has found many applications in various industries. The retail…

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